Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Although there are some situations where you can get a refund on opened product in cases where you’ve simply changed your mind or don’t like the way the product smells or feels, we don’t offer refunds.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@sativaskincare.com
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
Customers who receive a faulty or defective product are entitled to a full refund or exchange once the complaint has been verified. Depending on the nature of the complaint, we may require the product to be returned for examination and/or testing.
If you feel you have received a faulty/defective product, please email us at support@sativaskincare.com with details of the complaint or alternatively call us on (02) 6619 1018. We will advise you on the best way to proceed.
In all cases where product is confirmed faulty, defective or out of specification, any postage costs that were bourne by the consumer in returning the product/s will be reimbursed by Sativa Skincare, provided proof of these costs is supplied. Where an exchange has been requested, we will also cover the cost of posting out the exchange product.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you should mail your product to: PO Box 668, Bangalow, NSW, 2479, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t accept liability for unopened goods that get damaged in transit so please pack your goods for refund or exchange very carefully to ensure we receive them in their original condition. We also recommend that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt) as we don’t accept liability for returned goods lost in transit.
